top of page

Privacy Policy

Charlotte Brunswick Chocolates is committed to protecting your data. We welcome the General Data Protection Regulation

(also known as the GDPR).

GDPR is a regulation intended to strengthen and unify data protection for all individuals within the EU. It aims to protect the fundamental right to privacy and the protection of personal data. Customer trust is our absolute top priority. 

We have implemented the required adjustments to our products and services to ensure compliance with GDPR. 


We will not, resell, trade, sell, or redistribute information that you provide to us, to any other organisations, companies or individuals.


Our website is:

  • Payment Card Industry Data Security Standards (PCI DSS) compliant and is accredited as a level 1 service provider and merchant. This standard helps create a secure environment by increasing cardholder data, thus reducing credit card fraud. 


  • We protect the security of your information while it is being transmitted by encrypting it using HTTPS/SSL. 


  • Uses cryptography hash functions to protect your information. Your password is stored as a hash digest and, in the event of a security breach, your original password cannot be recovered from our servers.  


  • Certified under the EU-US Privacy Shield Framework and the Swiss-US privacy Shield Framework as set forth by the U.S. Department of Commerce, regarding the collection, use, and retention of personal information transferred from the European Union and Switzerland to the United States, and therefore adheres to the Privacy Shield Principles.


  • In accordance with GDPR, site visitors have the right to access their data or "be forgotten" (to be permanently deleted from our database). 


We receive, collect and store any information you enter on our website or provide to us in any other way. This also happens when you conduct a transaction on our website, as part of the process. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; computer and connection information and purchase history. We also collect personally identifiable information (including name, email, communications); payment details (including credit card information); comments, feedback, product reviews, recommendations, and personal profile. This information is used to process your orders, help with your shopping experience, for our marketing campaigns, for shipping purposes, subscription to our newsletters, information you give within our retail shop, enter a competition, promotion or survey, purchase a gift card or voucher, apply for a job with us and when you report a problem with our website. 

We may use your details to contact you via email, telephone, text messages, and postal mail.


Our company is hosted on the platform. provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through’s data storage, databases and the general applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.


We also use Visitor Analytics tools, which are a simple website analytics service which measures the traffic and visitors' general details of our website. Collecting these statistics, we can make our website visitors' experience better (e.g. which pages they visit and when, where they are approximately located, where a user first lands or if they are coming from a specific referral point).

You can control and/or delete cookies as you wish by checking your browser settings on each device - for details see below.  

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Your personal information will be used for the specific reasons stated above only.

We will not, resell, trade, sell, or redistribute information that you provide to us, to any other organisations, companies or individuals.

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at Email:


Data Protection Officer

Although we are too small a business to meet the explicit requirements of a Data Protection Officer. Charlotte Brunswick Chocolates Director, Neven Vucic, is responsible for data protection.



Cookies are the small pieces of data stored on a site visitor's browser on your computer or mobile device. They are typically used to keep track of the settings users have selected and actions they have taken on a site and help the website remember your device.

We use cookies for many important reasons: to provide a great experience for our visitors and customers, to identify our registered members, to monitor and analyse the performance, operation and effectiveness of our website and to ensure our website is secure and safe to use.

By using our website, you are accepting these cookies as a condition. If you wish to restrict use of these cookies, please see our privacy policy. However, if you choose this option, the site may not function properly. Cookies are used to remember certain actions on the website such as, in your shopping basket or the checkout process. After you close your browser or end your session cookies expire and they are deleted automatically.


You can control and/or delete cookies as you wish by checking your browser settings on each device.

Click here for more information.

Anchor 1 Cookies
bottom of page